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About Our DOA (DEAD ON ARRIVAL) – Fish/Frags
Our shipping method is with FedEx Priority Overnight with a standard charge of $45.00 ($25 for In-State Louisiana Residents). Get Free shipping on instate orders at $250 and out of state orders are $250 minimum to qualify for free shipping. All Fish and Coral Frag orders are guaranteed against DOA for up to 2hours after the time of receiving shipment. In the event of a DOA, a credit will be applied to the customers online wallet which can be applied for a future order. Shipping for the replacement is not credited and is additional. To qualify for credit, please email us photograph(s) of dead frags in sealed bag within a 2 hour period after receipt of package. We are not responsible for shipments delayed as a result of weather delays, or lost packages. Read our complete Shipping & Ordering Policy